Return, Refund & Cancellation Policy
We want you to practice with complete peace of mind. Every Liv Lifestyle Gloves product is backed by our straightforward 30-Day In-Studio Trial Guarantee.
1. 30-Day Return Eligibility
You may initiate a return for any item purchased at Liv Lifestyle Gloves within 30 days of receiving your order. Items must be in clean, resalable condition with original tags, studio packaging, and product inserts. Because our mats are made of non-toxic natural organic tree rubber and cork, we kindly ask that they be tested indoors on clean surfaces during trial.
2. Order Cancellation Policy
We understand plans change. You may cancel your order for a 100% full refund if requested within 2 hours of placement before the order has been picked and packed at our warehouse.
To cancel an order, immediately email support@livlifestylegloves.com with the subject "CANCEL ORDER #[YourOrderNumber]" or call us at +1 (800) 845-9355. If the parcel has already dispatched, you may simply refuse delivery or utilize our standard return process upon arrival.
3. Refund Processing & Bank Timelines
Once our Boulder return center receives and inspects your returned package (typically within 1–2 business days of carrier delivery), we automatically trigger your refund through our secure Stripe gateway.
- Refund Method: Credited exclusively to the original credit or debit card used during checkout.
- Processing Time: 3 to 5 business days for your banking institution or card issuer to post the credit to your statement.
- Billing Statement Appearance: The credit will reflect under our merchant identifier: LIVWELL* LIFESTYLE.
4. Return Shipping Labels & Costs
For standard voluntary returns (e.g. preference of color or size), we generate a discounted prepaid return shipping label via FedEx or USPS. A flat fee of $7.95 USD is deducted from your refund balance to cover transit. For studio exchanges or defective items, return shipping is 100% free.
5. How to Initiate a Return (Step-by-Step)
- Email Concierge: Send your order number and item details to support@livlifestylegloves.com.
- Receive Prepaid Label: Our customer care team responds within 24 hours with your Return Merchandise Authorization (RMA) and printable prepaid shipping label.
- Pack & Ship: Affix the label to the original packaging and drop off at any authorized FedEx or USPS location.
- Receive Credit: Upon check-in at our studio hub, your full product refund is dispatched immediately.